Friday is here, which calls for only one thing – our good, bad and viral campaigns of the week! This week includes hand drawn tweets to show how well a drinks brand engages with its consumer, a green cup that brewed up a storm and a skin brand who launched a product via social media.
Innocent Drinks Handmade Tweets
Last week, Innocent Drinks decided that its social media platform, Twitter, needed a little shaking up. The healthy drink brand thought for one day it would be nice to be a little more innovative and create “#handmadetweets”.
Innocent Drinks has always been good at social media and engaging with its audience. So it’s no surprise that they’ve come up with a cute Twitter campaign creating handmade tweets instead of typed tweets, inviting their followers to request what they create.
The brand uploaded a “handwritten” image that said:
Using the hashtag #handmadetweets, followers could request anything they like and Innocent Drinks would reply with a handwritten or drawn response.
After tweeting this on their social media account, there were floods of bizarre and funny requests.
One user asked for Innocent Drinks to create a wizard creating the smoothies in a cauldron.
Another asked for a hot cross bun and a mince pie fighting over who loved Innocent Drinks more.
This campaign was only live for one day, but it had great engagement on Twitter with hundreds of people who wanted to have their own handmade tweet. This simple campaign further builds the Innocent Drinks brand as a quirky, cute, friendly company and not just a money making mega-corporation owned by Coca Cola.
More handmade tweets can be viewed here: https://twitter.com/i/moments/799580301601153024
More than Just Skin Deep
In a market more crowded than Istanbul’s Grand Bazar, it can seem an insurmountable challenge to get your brand seen and heard. The anti-ageing market is definitely one of these – the secret of youthful looking skin has been pedalled for generations with a new product launched each week claiming to reconnect you with your more youthful self.
GoodSkin Labs, an anti-aging beauty product line part of Estée Lauder’s BeautyBank division of products, launched back in 2007 and needed to do things differently to make sure they were noticed.
PRs, consumers and journalists all rate social media and blogs as an equal to, or in some cases more powerful than, the more traditional magazines and newspapers in today’s media mix. This communication channel hasn’t always been as highly regarded however and this was the case back in 2007 when GoodSkin Labs was launching its range.
How do you stand out from the crowd? How do you get your message heard amongst so many?
Be brave – do something that no one else is doing! And that’s exactly what GoodSkin Labs did along with its PR Agency, Allison & Partners.
GoodSkin had positioned itself as the ideal product for on-the-go women who may be consuming media in a non-traditional way. Andra Mielnicki, Beauty-Bank executive director of global communications, wanted to minimize the brand’s reliance on traditional adverts and wanted women to spread the word by using their own social networks and videos.
Allison & Partners worked with GoodSkin to find 10 ‘everyday’ women each month to send product to and in turn, the ladies would talk about the product through social media. “The objective was to reach women who use the product who are also active on social media”, explains Mielnicki.
A separate landing website page was built where the women shared personal videos; this page was integrated with the brand’s Facebook page and commercial website. Each month, 10 women were given product to review; they could create a video for the landing page and talk about it on the brand’s Facebook page, as well as on their own social channels.
The brand’s Facebook page grew by more than 45% after the campaign launched and more than 8,000 people liked the page. User interaction on Facebook is up 324%. The campaign was covered in 237-plus outlets and seen by 30 million-plus readers.
Starbucks’ Green Cup Causes Controversy
With the Christmas holidays just around the corner (it’s so close we can smell the mulled wine), expectations for coffee shops to bring out their festive flavours and Christmas cups is nigh. However in the US, Starbucks are mixing things up a little.
Earlier in November, the well-known coffee shop surprised many by bringing out a ‘green’ cup.
The coffee giant that is Starbucks, released a new cup to celebrate community and send a message of unity throughout the US “during a divisive time in our country”, Schultz (CEO) said in a prepared statement. “Starbucks wanted to create a symbol of unity as a reminder of our shared values and the need to be good to each other,” he said. “The green cup and the design represent the connections Starbucks has as a community with its partners (employees) and customers.”
The new cups have a mosaic of more than a hundred people drawn in one continuous stroke, including a coffee farmer, a family, a barista and friends embracing. This was created by a talented individual, Shogo Ota, a Japanese artist who has been living in the US since moving there for college almost 14 years ago.
Some of the faces you’ll find on there include his family and the multitude of people he’s met in Idaho and Seattle, where he’s now based. As Ota says, “People should feel everybody is equal and happy together; that sounds peaceful to me.”
Despite how heart-warming this is, the release sparked uproar among US coffee fans, who took it to social media to complain.
One user tweeted: “My coffee should not (and does not) come with political brainwashing.”
Starbucks explained the green cup was not actually launched for Christmas but was available for a limited time at Starbucks stores in the United States. Since then, Starbucks launched its official festive red cups on 10th November.
From a PR standpoint, mission accomplished. And now Starbucks has an opportunity to reach out to some of these people who defended the cup to find out what drives brand loyalty and how to bolster the company’s reputation.
This controversial news story has been picked up in the UK by The Independent, The Daily Record, The Daily Telegraph, Cosmopolitan, Glamour, Teen Vogue, Huffington Post, etc.